Most agency owners know the feeling: a few big clients keep the lights on – and keep you up at night. If one walked tomorrow, would you survive the quarter? Client concentration risk isn’t always obvious until it’s urgent. But when more than 25-30% of your revenue comes from one client, you’re exposed. This post […]
In any service-based business, team utilisation is the heartbeat of profitability. Get it right, and your projects are delivered efficiently, clients stay happy, and your bottom line thrives. Push too hard, though, and you risk burning out your best people — leading to high turnover, declining quality, and unhappy clients. It doesn’t have to be […]
Many Digital Creative Agency owners worry about cash flow. But sometimes, what looks like a cash problem is really something else. Let’s break it down and see what might be going on with your business money. What’s a Working Capital Cycle? First, let’s look at how money moves through your business: 1. […]
When I talk to agencies about growth, one of the main topics we discuss is growing the revenue line and finding new clients. However, one key aspect to growing revenue profitably is often overlooked. That aspect is……….. Increasing your prices! About a third of the agencies I’ve spoken with this year didn’t increase their […]
