We operate using five core values.  These aren’t some vague comments that we stick on a wall and forget.  They are rules that we live by, each and every day….and yes, our team are measured on our values in their annual reviews!

Be Supportive

Whether it’s supporting another team member or a customer through a tough time, our team are taught to demonstrate empathy and understanding and to offer support in any way we possibly can.

Take Responsibility

We don’t believe in “it’s someone else’s job”.  At Accountancy Extra, each team member takes responsibility for everything they do.  This ensures our customers get the highest levels of service.

Always Looking to Improve

The team is constantly looking for ways to improve.  Whether that’s to improve their skills and knowledge or whether it’s to improve the way a service is delivered to our customers, we never stop learning & developing.

Make it Easy

A core value, right from day one of the business, has been to make it easy for those who work with us.  That involves developing processes and systems and making sure every interaction, every piece of work and every communication is made as easy to use as possible.

Anticipate the needs of others

Accountants often talk about being proactive, but few genuinely are. Because we work with a smaller number of customers and have deeper relationships with those customers, we have the ability to be proactive.